Device will not connect#

If a device sits at Connecting and never reaches Connected, it is almost always network configuration. Settings that can be ignored on a local network have to be set for a device to reach the Internet.

Check these first#

Default gateway#

The IP address of the device giving the device its route to the Internet - usually the router. Without it, the device has no way out of the local subnet.

DNS servers#

A primary and a secondary DNS server address, so the device can resolve the Cloud service address. Some networks provide their own; public DNS servers also work.

Network blocks#

The most common reason for a device not being able to connect is a network stopping the device from accessing the Internet, especially on larger managed networks. Please see network requirements for what steps may need to be taken for a device to be able to connect to Pharos Cloud services.